Effective Date: [23/09/2025]
Website: www.kiraanastores.in

At Kiraana Stores Online, we strive to provide fast, safe, and reliable delivery of groceries and daily essentials from your trusted neighborhood kirana stores. This Shipping & Delivery Policy outlines our procedures, timelines, and customer responsibilities.

1. Delivery Coverage

  • Our services are currently available in select areas of Mainpuri, U.P., India, and expanding gradually.

  • Delivery availability depends on the store location and service radius.

2. Delivery Timelines

  • Standard Delivery: Within 2–6 hours of order confirmation.

  • Same-Day Delivery: Available for select stores and locations if orders are placed before 2:00 PM.

  • Scheduled Delivery: Customers can choose a preferred delivery slot at checkout (where available).

⏳ Please note that delivery timelines may vary during peak hours, holidays, or unforeseen circumstances (traffic, weather, or store delays).

3. Delivery Charges

  • Free Delivery is available for orders above the minimum order value set by the respective store.

  • For smaller orders, a nominal delivery fee applies.

  • Delivery charges (if any) will be clearly displayed at checkout.

4. Order Processing

  1. Place Your Order: Select items from your nearest kirana store.

  2. Order Confirmation: Receive an SMS/Email confirmation with order details.

  3. Packing & Dispatch: The store prepares your order and hands it to our delivery partner.

  4. Delivery: Our partner delivers your items safely to your doorstep.

5. Self Pick-Up Option

  • Customers may choose “Pick-Up from Store” at checkout.

  • Orders will be ready within the specified time window, and the customer must present the order ID/confirmation at the store.

6. Delivery Restrictions

  • Perishable items such as fresh produce may be subject to delivery timing limits.

  • Orders placed outside business hours will be processed on the next working day.

7. Failed Deliveries

  • If the customer is unavailable at the time of delivery, our delivery partner will attempt to contact you.

  • If delivery is unsuccessful:

    • You may reschedule the delivery (additional charges may apply).

    • Or collect the order directly from the store.

8. Customer Responsibilities

  • Provide a complete and accurate delivery address.

  • Ensure availability to receive the order during the selected delivery slot.

  • Inspect items upon delivery and raise concerns (if any) within 24 hours.

9. Contact Us for Delivery Support

📍 Auden Mandal, Auden, Mainpuri, U.P., India, 205001
🕒 Mon–Tue: 10.00am–4.00pm (By Appointment Only)
🕒 Wed–Sat: 10.00am–4.00pm | 🕒 Sun: Closed
📧 info@kiraanastores.in | 📞 +91-8394807429